TAPMERCHANT

User Manual & Operational Guide

Learn how to accept payments and manage your SoftPOS terminal

1. Contactless Card Payments (NFC Tap to Pay)

Accept Mastercard, Visa, and Verve contactless cards or Apple Pay / Google Pay smartwatches using your phone's NFC antenna.

  1. Go to the Charge screen and type the sale amount in NGN.
  2. Select the Tap (NFC) payment method and tap Charge.
  3. Ask the customer to touch their card against the back top center of your phone.
  4. Hold still for 1-2 seconds until you hear the confirmation chime.
Pro Tip: Remove thick or metallic phone covers if NFC card reads are taking longer than 2 seconds.

2. QR Code Payments

Allow customers to scan dynamic payment QR codes using their banking apps.

  1. Enter the charge amount on the terminal.
  2. Select the QR Code option and tap Charge.
  3. Show the generated QR code on your phone screen to the customer.
  4. The terminal automatically detects payment confirmation once the customer scans and approves in their bank app.

3. Bank Transfer Payments

Receive real-time bank transfers with dynamic virtual accounts per transaction.

  1. Enter the amount and select Transfer.
  2. A dedicated account number and bank name will display on screen.
  3. Customer transfers the exact NGN amount from any bank app or USSD code.
  4. Payment status updates instantly on screen upon credit confirmation.

4. Digital Receipts & WhatsApp Sharing

Issue instant electronic receipts directly to customers after every sale.

  1. Upon payment completion, click View Receipt.
  2. Tap Share via WhatsApp to send formatted receipt details to the customer's phone number.
  3. Click Print / Save PDF if connected to a wireless thermal receipt printer or for records.

5. Troubleshooting & Support

Quick fixes for common operational questions: